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Q. Can I have my goods and invoices marked to any special requirements?
A. Yes. Westernex offers a flexible approach to each customer and wants to assist when possible. We understand that not every order will be exactly the same and we can make changes where required.
Q. What are the hours of business?
A. Westernex operates 8.15am to 5pm (WST) Weekdays. However the telephone number is diverted after hours to help assist with any urgent matters.
Q. Can Westernex source any item requested?
A. If the product is available our staff will search all avenues to find the best price and quickest delivery available.
Q. Can goods be returned?
A. As Westernex outsource a large range of products outside their stocked products each return for credit is treated on an individual basis and is also subject to our suppliers Terms & Conditions.
Q. Can Westernex purchase on our behalf?
A. Yes. If you have already sourced the item you require but don’t have an account we will purchase on your behalf. We will arrange a cost plus agreement based on each individual order. All we will require is a purchase order number and we will do the rest.
Q. Do you export?
A. Yes we can arrange Freight to anywhere worldwide.
Q. Will I be able to deal with the same person each time?
A. Every customer is important to all our staff however if you prefer dealing with someone in particular we are happy for you to liaise with that one person. Westernex is an enjoyable working environment ensuring that staff turnover is minimal. Customers can feel sure that they will be able to have the same people looking after them.